Shipping policy

Shipping Policy

Trade name: Gerviko Contact Phone: +496983004720 Contact Email: sales@gerviko.store Address: Mühlheimer Straße 232, 63075 Offenbach am Main, Deutschland

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays in Germany). Orders placed on weekends or official holidays will be processed on the next working day. We reserve the right to cancel or refuse any order in cases of incorrect information, out-of-stock items, suspected fraudulent transactions, or other abnormal circumstances. You will receive an email notification promptly if your order is cancelled. Please double-check your delivery address, contact information before submitting your order. We are not responsible for delivery failures caused by invalid or incomplete recipient addresses provided by you.

2. Shipping Regions

We currently ship to countries within the European Union. Deliveries to non-EU destinations are temporarily unavailable.

3. Shipping Time & Delivery Estimate

Domestic Germany: 2–5 business days after dispatch
Other EU countries: 5–12 business days after dispatch Note: Estimated delivery times are reference values and are not guaranteed. Delays may occur due to bad weather, carrier backlogs, customs inspections, strikes or other force majeure events. We will not be liable for any losses caused by shipping delays.

4. Shipping Fees

Shipping cost will be automatically calculated and displayed at checkout based on your delivery country, total weight and volume of purchased items. Free shipping offers are occasionally available for orders that meet the minimum spending requirement specified on our store promotion page.

5. Order Tracking

Once your parcel is dispatched, a shipping confirmation email containing your tracking number and tracking link will be sent to your registered email address. You can monitor your parcel delivery status online. If you do not receive the shipping confirmation email within 3 working days after payment, please contact us at sales@gerviko.store for assistance.

6. Customs & Import Duties

For shipments between EU member states, generally no additional import duties will be charged. For cross-border shipments, any applicable local taxes, duties or administrative fees are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount.

7. Lost, Damaged or Missing Parcels

Lost parcel: If the tracking shows the parcel is marked as delivered but you have not received your package, please contact us within 7 calendar days of the marked delivery date. We will work with the courier to launch an investigation.
Damaged goods: Please take photos of the outer packaging and damaged items immediately upon receiving a broken parcel, and send the evidence to our email within 48 hours. We will evaluate your claim and arrange replacement or refund according to our rules.
Missing items: Notify us within 48 hours after parcel arrival with unpacking photos or videos for verification.

8. Return & Refund Shipping

Customers are responsible for the return shipping cost unless the return is caused by our error (wrong item sent, product defect). Our return address will be provided to you once your return request is approved. We recommend using a tracked shipping service for returns.

9. Force Majeure

Gerviko shall not be held responsible for any failure or delay in delivery resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemic restrictions, courier service suspension, port congestion, customs hold, war or governmental actions.